Our Return Policy

Return Policy -- Must Mail Back to EverythingWild.com

Satisfaction Guarantee

Our mission is to ensure that your EverythingWild.com shopping experience is simple and enjoyable. Although we can ensure FREE Delivery to your local store, our return policy requires you to ship items back to EverythingWild for refund or exchange.

30-Day Return Policy --- MUST BE MAILED BACK

If you are not completely satisfied with an item, you may return it within 30 days after store pick-up. The item must be in its original condition and include all parts, accessories and packaging. Include a copy of your receipt, and please tell us why you are returning the item(s) so that we can continue to improve our service.

RETURN MAILING ADDRESS:

                                                    EveryThingWild.com
                                                    c/o Returns Dept.
                                                    2701 Centerville Rd.
                                                    Wilmington, DE 19808

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by gift certificate, a new one will be issued in the amount credited. When exchanging an item, you will receive an email when ready for pick-up at your local store --- and Free shipping and handling!

Missing, Damaged, Defective or Incorrect Item Sent

If an item is missing, damaged, defective or incorrect, you must contact us by email within 5 days of store pick-up so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.

*Please Note: Certain items may be subject to a handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: DVD, CD, Books, Computer Software, Food Items, Special Orders (non-stock or large quantities of in-stock items) or Discontinued Items.

Contact Us -- admin@EverythingWild.com