|
|
|
|
Q: Is my personal and credit card information safe?
A: All of the information that you provide used to process your order or to communicate with you in the event of a question or problem concerning your order. We use the latest secure socket layer (SSL) protocol to encrypt all sensitive credit card and personal information. We have security measures in place that protect the loss, misuse or alteration of the information that is under our control. Physical security measures include a firewall to protect unauthorized access to our database servers. Access behind the firewall is controlled via passwords. Passwords are stored in one-way encrypted format and are never decrypted.
back to top
--------------------------------------------------------------------------------
Q: Can I place an order over the phone?
A: Yes. You can place orders Monday thru Friday from 8:00 AM to 11:00 PM EST, Saturday and Sunday from 9:00AM to 11:00PM EST by calling customer service at 800-388-0079. You can also use our Request Callback feature and a customer service person will call you back and take the order.
back to top
--------------------------------------------------------------------------------
Q: Can I mail in an order?
A: Yes. Please make sure you include: Item number, size, color, quantity and your shipping address. Please make checks payable to Everything Wild and ensure you include the applicable shipping charges (see table below). Please make sure to provide a phone number or e-mail address so that we can contact you if we have any questions.
Please mail orders to:
Everything Wild c/o Nonprofit Business Solutions
501 Silverside Rd., Suite 127
Wilmington, DE 19809
back to top
--------------------------------------------------------------------------------
Q: Can I fax my order?
A: Yes. Please print the order form (available below) and fax your order form to (877) 687-4878. Please note payment method must be credit card. We do accept school purchase orders and approved purchase order requests on school letterhead must accompany your order. Please include a primary contact name and phone number as we call to verify validity of order.
back to top
--------------------------------------------------------------------------------
Q: Can I pay for an order and have it shipped to a different address?
A: Yes. When you complete your purchase you can choose where you want the package delivered.
back to top
--------------------------------------------------------------------------------
Q: How and when is my order shipped?
A: Your order should ship in 10-15 business days. Please note your order may arrive in separate boxes as we often use different distribution centers. This will NOT increase your shipping charges.
back to top
--------------------------------------------------------------------------------
Q: How much does shipping cost?
A: The following shipping rates apply:
| $15.00 and under | | $ | 4.95 | | $15.01 to $30.00 | | $ | 6.95 | | $30.01 to $50.00 | | $ | 9.95 | | $50.01 to $75.00 | | $ | 11.95 | | $75.01 to $100.00 | | $ | 12.95 | | $100.01 to $135.00 | | $ | 13.95 | | $135.01 to $250.00 | | $ | 14.95 | | > $250.00 | | $ | 19.95 |
back to top
--------------------------------------------------------------------------------
Q: Can I make special shipping arrangements?
A: Unfortunately, we are unable to make special shipping arrangements (expedited or overnight). However, we will have this functionality soon.
back to top
--------------------------------------------------------------------------------
Q: How do I use my coupon or gift certificate?
A: At the check out you will see a box where you can enter your coupon or gift certificate. The total purchase price will be recalculated based on the value of the coupon or gift certificate.
back to top
--------------------------------------------------------------------------------
Q: Can I speak to a live person?
A: Yes. You can call customer service at 800-388-0079 from 8:00 AM – 11:00 PM EST Monday through Friday and 9:00 AM to 11:00 PM Saturday and Sunday. Or you can use our "Request Callback" feature and we will call you back when it is convenient for you.
back to top
--------------------------------------------------------------------------------
Q. Can I Buy A Gift Certificate?
A. Yes. Click on ‘Gift Certificates’ on the left hand navigation of the store. You can select from five different dollar values. You can also choose the Gift Card you would like to have sent to the recipient. You may customize a message to be printed inside the card by entering text into the Gift Message box of the checkout. We will send your Gift Card by First Class US Mail within five business days of receiving your order.
Gift Certificates are not redeemable or refundable for cash and are non-transferable. Gift certificates and unused balances are valid for 18 months after the date printed on the inside of the Gift Card. If order exceeds the value of the gift certificate, the person redeeming the certificate is responsible to pay the balance. Cash value of gift certificate is 1/10 of one cent. Gift Certificates cannot be used to purchase additional gift certificates. We have the right to refuse gift certificates if they prove to be fraudulent. We are not responsible for lost or stoles gift certificates. We reserve the right to change these terms and conditions from time to time in our discretion.
back to top
--------------------------------------------------------------------------------
Q. How do I return a product?
A. Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along
Packing and Sending Your Return:
1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Mail the package to:
Everything Wild Returns
C/O Nonprofit Business Solutions
501 Silverside Rd.
Suite 127
Wilmington, DE 19809
We recommend that you use a shipper with delivery confirmation to ensure you package is received and your refund processed.
|
back to top |
|
|
| To order by phone, call 1-800-388-0079 (M-F 8AM - 11Pm, Sat-Sun 9AM - 11PM EST)
|
|   |
|